How to Handle Your Return or Exchange Request on Cupindy

At Cupindy, we strive to ensure that every purchase meets your expectations. However, we understand that sometimes you may need to request a return or exchange. We’ve made it easy for you to handle these requests through our simple and straightforward process. Whether you want to return an item or exchange it for something else, follow the steps below to manage your request effortlessly.

Step 1: Start Your Return or Exchange Request

To begin the return or exchange process on Cupindy, follow these steps:

1. Go to the Returns & Exchanges Page: Click on the link to access the return/exchange form.
2. Enter Your Details:
   • Order Number: Input the number associated with your order.
   • Email or Phone: Enter the email address or phone number used during the order process.
3. Click on "Find Your Order": Once you’ve entered the required information, press the "Find Your Order" button to proceed.

Here is what the form looks like:

This step ensures we can locate your order and move forward with your request.

 

Step 2: Select the Product for Return or Exchange

Once you’ve located your order, you will see a list of the products that are eligible for return or exchange.

1. Choose the Action:
   • If you wish to exchange the product for a different item, click the "Exchange" button.
   • If you prefer to return the product for a refund, click the "Return" button.

You will also see the deadline for making an exchange or return, ensuring your request is within the return policy.

Here is an example of what the selection screen looks like:

 

 

Step 3: Choose the Reason for Your Return

After selecting the product you wish to return or exchange, you will be asked to provide a reason for your return. This helps us improve our services and process your return more efficiently.

1. Select the Reason:

   • Choose the reason for your return from the dropdown menu. The available options include:
     • Product does not match description
     • Product does not match image
     • Defective items or incomplete parts
     • Customer changed their mind

2. Click "Next":

   • After selecting the reason, click on the "Next" button to proceed to the next step.

Here’s what the reason selection screen looks like:

 

Step 4: Provide Additional Details and Upload an Image

To help us process your return or exchange more efficiently, we ask for further details and a photo (if applicable) of the item you received.

1. Enter Additional Details:

   • In the "Enter the reason for your return or exchange" box, provide a detailed explanation of why you are returning or exchanging the product.

2. Upload an Image:

   • If you have a photo of the item (especially for defective or incorrect items), upload the image by clicking "Choose Image". This helps us verify the issue and process your request faster.

3. Click "Next":

   • After completing the details and uploading an image, click the "Next" button to continue with your request.

Here’s what this step looks like:

Step 5: Choose Your Refund Method

Once you’ve completed the previous steps, you will be asked to choose how you would like to receive your refund. There are multiple options available, depending on your preference.

1. Choose Your Refund Mode:

   • Store Credit: Opt to receive your refund as store credit that you can use for future purchases on Cupindy.
   • Bank Transfer: Choose to receive the refund through a bank transfer.
   • Other: Select this option if you prefer an alternative method for your refund.

2. Click "Next":

   • After selecting your preferred refund method, click the "Next" button to continue and finalize your request.

Here’s what the refund selection screen looks like:

 

Step 6: Verify Your Return Details

Before confirming your return request, you will need to review and verify the details of your return.

1. Verify the Items:

   • Ensure that the correct item(s) are listed for return, including the quantity and product details.

2. Refund Method:

   • Check the method you selected for receiving the refund (e.g., Store Credit).

3. Click "Proceed to Return":

   • Once all the details are correct, click the "Proceed to Return" button to finalize your request.

Here’s what the verification screen looks like:

 

Step 7: Confirmation of Your Return Request

Once you have completed all the previous steps, you will receive a confirmation that your return request has been successfully placed.

1. Return Request Confirmation:

   • A message will appear on the screen confirming that your return request has been placed.
   • It will state that your request will be processed within 2-3 working days.

2. Close the Confirmation:

   • Click on the "Close" button to finish the process. You will receive updates about your request via email.

Here’s what the confirmation message looks like:

 

Alternative Method: Start a Return or Exchange from Your Account

You can also initiate a return or exchange directly from your Cupindy account by following these steps:

1. Log In to Your Account:

   • Visit Cupindy and log in using your registered email and password.

2. Go to "My Orders":

   • Once logged in, navigate to the "My Orders" section, where you’ll see a list of all your previous purchases.

3. Click on "Return/Exchange":

   • Next to the order number you want to return or exchange, click the "Return/Exchange" button.

This method offers you an easy and direct way to manage your returns or exchanges from your account.

Here’s what the order list and return/exchange button look like:

 

If You Encounter Any Issues:

If you face any difficulties during the return or exchange process, please don't hesitate to contact our customer service team for assistance.

Important Note:

Please note that the Return and Exchange Policy will apply to all requests. You can review the policy here.