Refund & Cancellation Policy

– If you changed your mind after ordering, you can cancel your order maximum the same day before PM 2:00 , the return request must be executed within 14 days after delivery and you will just pay the shipping fees for the returning items if you changed your mind.
– Refunds will be done only through the Original Mode of Payment (For COD, the refunded amount will be transferred or deposit to customer's bank account or other telecom wallets). 

– In case if products match cupindy descriptions and customer needs to replace it after receiving, customer will pay the shipping fees (for both returning and shipping the new items).  
– 3% handling fee applies on canceled orders made through a credit card

– 3% handling fee applies on canceled orders made through a Valu.
– If your product matches the conditions above, please send Whatsapp message our customer service (01141140096) or call us at 01158080470 they will walk you through the process of shipping the product back to us.

Please note that if the product returned does not match the conditions above, or in case of item used or damaged due to misuses, it will be rejected and will be shipped back to you.

After approval by our After Sales department, you will be able to proceed to:

Exchange your order with another Cupindy product, or get a refund, cash or bank transfer

1. What if I changed my mind?

Please call our Customer Service to proceed with the return process (conditions above apply).

2. What if my product is faulty (defective)?

Please send Whatsapp message to our Customer Service 01141140096 or call us at 01158080470

We will examine the case to verify the defectiveness and get back to you as soon as possible.

In any case, the return request must be executed within 14 days after delivery.

3. What if I was sent the wrong item?

We apologize for any inconvenience. Please call our Customer Service; we will guide you through the return process (conditions above apply).

Order Receiving Policy

If you have any questions regarding the current status of your order you can call or send WhatsApp message to  our customer service at 01141140096 or call us at 01158080470 from 10am to 6pm.

kindly be noting that our courier company will reach you within 3-5 working days to collect return items, and we will get them to inspect after additional 3-5 working days and we will reach you after to let you know with our reply. In normal situations this process will not take more than 14 working days my maximum.